The earlier the better, although we can book last-minute events if needed depending on the event details and the availability of rental items. Additional fees may apply for last-minute bookings, (Expedited Production Fee). We do have certain dates that we reach our capacity or that our equipment is already booked, so booking earlier is always the best option. We commonly book out multiple weeks or months in advance, especially on weekends and peak dates.

We regularly add and update our inventory items, programs, performers, and attractions. It is possible that the product/attraction is currently out of service or is not available for rent at the time of booking. If there is something that you are interested in that is not listed on our website, please reach out, as we may be able to provide it for your event as we do accommodate special requests. We would also be happy to suggest alternatives that meet your needs.

Our events are priced out for up to a 4-hour event, although, if your event is longer than 4 hours, please let an account manager know ahead of time and we can accommodate you for an additional fee.  If the event is less than 4 hours, the pricing would be the same. Pricing for some of our performers is priced out hourly and most have a 2-hour minimum, hourly pricing will be identified on the proposal.

Depending on the specifics of your event, we may or may not be able to extend your event onsite. Please check in with the Lead Team Member onsite and they can determine if it is possible. Additional costs may apply.

To book your event, please confirm with an account manager and we will be able to issue you a contract. Once the contract is signed and the 20% deposit is received then your event is 100% confirmed.

You can always email or call an account manager. If during business hours, you can call the office, 800-275-0185 – anytime from 9am to 5pm, Monday through Friday. If it is outside of our office hours, then you can call our emergency number at 866-979-5266. On the day of the event, you can reach out to your Lead Team Member/Onsite Contact if you have their contact information.

Absolutely, as long as your indoor location is big enough to accommodate the desired attractions/items and the load-in can accommodate the equipment. More often than not, we will need elevator access and/or ground level. (see below for more information about load in) Please let an account manager know the specific location and load-in details to ensure that the attractions/items will fit in the desired location.

The arrival time will vary depending on the event. We have many performers/attractions/programs that take only a few minutes to set up along with some larger attractions that may take a few hours. Our team will typically arrive 1-2 hours prior to the start of the event. If your event is large, if there are multiple attractions, or if there is a difficult load-in then we may arrive earlier than 2 hours prior. Please reach out to an account manager about the arrival time window for your event.

Yes, if you need an early load in or a late load out, please contact an account manager and they will be able to give you some additional information and if there is an additional fee associated.

We try to accommodate outdoor events as best as possible. We recommend having an indoor location or a rain date as a backup. If your event is cancelled due to weather and there is no indoor backup location or rescheduled date, then the amount that is paid in full can be used as a credit towards another event within 6 months of the original event date as long as an account manager is notified 24 hours in advance of the event. Item/Attraction/Performer availability is not guaranteed for a rescheduled event until re-booking is complete. Please see our weather cancellation policy that is outlined in our contract below for more details.

Cancellation due to inclement weather greater than 24 hours prior to the events start time.  (outdoor events only).  In the event that inclement weather is forecast, if the Customer cancels the event greater than 24 hours prior to the scheduled start time of the event, the client shall pay the full amount due and shall be provided with a credit for the full price of the event to be used within six months of the scheduled event date.  The Customer is not guaranteed that the same Attractions shall be available on the rescheduled event date.

Cancellation due to inclement weather within 24 hours or less of the event scheduled start time or once the event has started (outdoor events only).  In the event that the Customer cancels the events due to inclement weather within 24 hours or less of the scheduled event start time, including canceling the event after it has already started, then the customer shall pay the entire balance due.  If the National Weather Service has forecast a 50% or greater chance of precipitation at the location of the event during the event scheduled time period and the Customer elects to stage the event, Customer shall pay a $500 cleaning fee for Attractions that get wet.

We do have a Guaranteed Rain Date option for our rental equipment for an additional fee. If there are specific item/s or attractions/s that are on your event that you would like to guarantee availability for your rain date, a 50% fee of the rental/attraction items will be added to your contract. This will hold your equipment for two dates, the date of the event and the rain date. If you do not want to elect the guaranteed rain date option, we can still accommodate rain dates. We would need to know that you are switching to the rain date 24-48 hours prior to your originally scheduled event, and we will be able to accommodate for no additional fee. The availability of the items/attractions that were originally contracted will be determined when the rain reschedule is made. If specific items/attractions are not available for the rain date, then we will provide comparable and mutually decided items/attractions.

The load-in requirements will vary per event, location, and attraction/s. However, for most of our equipment, we do require double-door access and an unobstructed path from the load-in location to the event set-up location and ground-level access or a large elevator. If using an elevator, please check in with an account manager and give them the elevator dimensions to ensure your rental items will fit. If your event/venue has any specific load-in information, please let an account manager know. If your event does not have double doors or does not have a large elevator, we may be able to accommodate depending on the rental items or for an additional fee for added labor. To find out more specific load-in requirements for your event, please refer to your proposal and/or contact an account manager.

We require access to the space at least 2 hours prior to the start of the event. We also require the event space to be cleared and easily accessible for us to load in and set up. Tables, table coverings, and chairs are often required for certain performers, games, activations, programs, and novelties.

Each ride, inflatable, and attraction vary on the height and weight requirements. Please ask an account manager for more information about the weight/height requirements for the attraction in mind and they can make suggestions as to which attractions/items would be best for your event with your specific demographic.

All of our equipment uses a stand, 3-prong electrical outlet. Power requirements for each individual item can be found in your event proposal and in your contract. If you are providing power, you must have the required number of circuits available that is listed on your contract within 50’ of where the attraction is to be placed. You may have multiple outlets per circuit breaker – one blower per circuit breaker. When multiple games or programs are booked, most games may be plugged into one circuit. Although all inflatables and mechanical rides will require individual dedicated circuits. If you do not have power available, we can provide generator power for an additional cost. Please contact an account manager for pricing and more information about power requirements.

All of our power requirements and space requirements are listed on our event proposals and are referenced on our website for each attraction/item. It is important to review the power requirements before your event, as some of our equipment may have specific power requirements to function correctly and safely. It is also crucial to know the size of the equipment to ensure it fits within your designated space and can be safely installed or operated without obstruction.

Most of the time a site visit is not needed, but we can arrange a site visit if needed depending on the scope of the event and the location. Please reach out to an account manager to find out more information. Additional fees may apply.

Yes. Inflatables are always anchored with stakes or water bag weights. It is important to tell an account manager what surface you plan to have the inflatables on.

Individual inflatables have their own wind ratings which range from 15mph-25mph. Our onsite team will be able to track winds. If winds exceed wind limits, they will be shut down for safety concerns for your event and guests. We can begin to operate again after 15 minutes of winds of 15mph or under.

Certain rental items/programs do come with a Perfect Parties team member to staff your event rental, and some do not. Please reach out to an account manager to see if a team member is included on your event. If you want to add a team member to your event to staff an attraction, you can certainly add them on for an additional fee.

The volunteers are required to arrive before the start of the event and be onsite for the entire duration of the event. If volunteers leave their attraction, then that attraction may not be able to be operational during that time. The volunteers must be at least 18 years of age and must not be under the influence of drugs and/or alcohol. If applicable, the volunteers also must have training and be willing to sign documentation regarding the training. Please review the contract or reach out to an account manager for more information about volunteers for your event.

Yes, we do. Our inflatables, games, and novelties are inspected before and after every event to ensure safe and clean operations. We have a full-time team that is trained in mechanical and inflatable cleaning and repairs.

Yes, we do have a $2,500.00 rental delivery minimum. This means that your event would need to reach the amount of $2,500.00 before any additional fees, including the transportation and set/strike fee, the damage waiver, sales tax, and any parking fees. If your event does not meet the minimum delivery rental requirement, please reach out to an account manager as exceptions can be made depending on the specific details of your event. (date, location, items, etc.)

Most of our programs, attractions, and items, do need to be delivered and set up by our team, although we do have a handful of games/inflatables that are able to be picked up rather than delivered. Please reach out to an account manager about the specific games/inflatables. (moonwalks, playlands, slip-n-slides, some giant games, some carnival games, etc.)

Our transportation and set/strike fee is calculated based on your event. The calculation includes the distance of your event, the driving time to get to the location of your event, the setup/breakdown time, the number of trucks/vehicles/trailers needed for your event, and the number of team members needed for your event. This amount will vary depending on the final package and may vary if there are any changes made to your event.

The damager waiver fee is an optional, nonrefundable, 3.5% fee that is automatically added to rental items. This will be shown in the Damage Waiver Fee field on our contract and invoice.  When included and paid for, Perfect Parties USA, LLC agrees to modify the terms of the contract and relieve the customer of liability for accidental damage to the rented items contracted. This fee can be waived if requested, please reach out to an account manager for more information.  Please see our damage waiver fee policy that is included in our contract below.

Damage Waiver Fee: An optional, nonrefundable, 3.5% Damage Waiver Fee will be automatically added to rental items and will be shown in the Damage Waiver Fee field on our contract and invoice.  When included and paid for, Perfect Parties USA, LLC agrees to modify the terms of this contract and relieve the customer of liability for accidental damage to the rented items on this contract.   The Damage Waiver Fee covers rental items that have accidental, minor damages caused by normal wear and tear usage our products may endure during your event.  Examples of normal wear and tear may include a hole in an inflatable, missing accessories, broken arcade joystick, food/beverage spills, scuffs/dings etc.  Perfect Parties USA, LLC excludes from the waiver, any loss or damage due to theft, vandalism,  burglary, collision, misuse or abuse, intentional damage, mysterious disappearance, fire damage from intentional fires, damage due to items being left out in inclement weather, damage to motor/electrical caused by improper current/voltage, damage due to negligence, damage due to not following capacity guidelines, damage due to tampering with or moving items company installed, or any loss due to customers failure to care for the rental items as a prudent person would his or her own property.

A 7% Production Fee is applied to events with a contracted value above $15,000.00. It is our experience that events above this value require a higher level of facilitation which may include, but is not limited to, multiple planning calls, site visits, floor plans, vendor coordination, graphic mockups, production schedules, contract review, etc. and this fee helps cover the cost of the hours needed to prep and successfully plan your larger scale event.

The Expedited Production Fee is applied when clients request to book a last-minute event, within 7 days of their event date. This fee covers the extra costs associated with prioritizing and expediting the production process to ensure that the rental items are ready by the event date, as well as reconfiguring the production schedule. We cannot always accommodate last-minute events, so please check in with an account manager to see if your event is possible to be booked last minute.

The Peak Date Fee is applied to your event during periods of high-demand dates or peak seasons. These peak dates typically coincide with holidays, weekends, or other times when there is increased demand for our services. The fee helps us manage inventory availability, manage the increased operational costs, as well as ensuring that we can meet the heightened demand during these times. If you would like more information about the Peak Date Fee, please don’t hesitate to contact an account manager.

The 20% deposit is due at the time of booking and the final payment is due 10 days prior to the event date, unless other arrangements are made with an account manager.

We accept all major credit cards, ACH/EFT, and checks. If paying by check, please make the check payable to Perfect Parties USA, LLC, and mail the check to our office at 147 Summit St, 3A, Peabody, MA 01960.

Yes, most of our games and items can be custom-branded for an additional cost. The most common items that are branded are our photo programs, billiards, and arcade games. Please reach out to an account manager for more specific details about branding.

Yes, we are fully insured for general liability, auto, and workman’s comp insurance. We are happy to provide an insurance certificate or additional insured certificate upon request.

Our inflatables, games, and attractions are not on display or available to see at our warehouse as they are all stored, cased, and covered for storage and protection. Please refer to our website for detailed pictures and videos. An account manager may be able to get you additional pictures or videos if needed.

Our team is there to make sure that your event is successful. Tipping is not mandatory, expressing gratitude with a tip for exceptional service can be a nice gesture if you feel it’s warranted.